Non-Returnable Items

- Batteries, Chargers or Electrical components ordered specifically for you.

- Special/Custom orders such as:

• - Replacement Parts ordered specifically for a customer.
• - Power Lift Recliners with custom fabrics or features ex. (Heat and Massage, Power Pillows, Left Hand controls etc.
• - Automotive lifts ordered specific for your automobile.
• - Custom Ordered Modular Ramp System
• - Stair Lifts or Elevators

Returning Rules and Restrictions:

• - Within 30 days of delivery you must complete a return authorization form online (see below) or call 1-712-938-2029 to get authorization for the return.
• - Return must happen within 14 days of getting the authorization to return item.
• - The Item(s) must be in new condition, for example no cracks, scratches, dirty or marked tires, or any indications of usage.
• - The Item(s) must be shipped in original boxes.
• - You must include all paperwork, parts and accessories in order to satisfy our return policy.
• - Shipping and handling costs and other additional charges are non-refundable and are the responsibility of the customer unless wrong item or defective item was shipped to customer.
• - We will not accept CODs or third party billing for returned merchandise
• - You can expect a refund in the same form of payment you used to purchase the item.  This will occur within 3-5 days of our receiving and inspecting your returned product.

Restocking Fees

• - Used equipment is returnable but is non-refundable. You will receive store credit for the full amount if returned in it's original condition when purchased.  This must occur within 30 days of purchase.
• - New Scooters - 20% restocking fee
• - Powered Wheel Chairs, Hitch-Mounted Auto Lifts, Portable Ramps - 20% restocking fee
• - Standard Lift Recliners - 20% restocking fee
• - All other products - 15% restocking fee