30-Day Return Policy

We want you to be fully satisfied with every item that you purchase from HomeTown Mobility.

If you are not 100% satisfied with a product that you have purchased, you may return it within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling and restocking fees(see below) that apply.  Some items are NON-Returnable and have special rules and restrictions.  See Below...

Non-Returnable Items

- Batteries, Chargers or Electrical components ordered specifically for you.

- Special/Custom orders such as:

  • - Replacement Parts ordered specifically for a customer.
  • - Power Lift Recliners with custom fabrics or features ex. (Heat and Massage, Power Pillows, Left Hand controls etc.
  • - Automotive lifts ordered specific for your automobile.
  • - Custom Ordered Modular Ramp System
  • - Stair Lifts or Elevators

 

Returning Rules and Restrictions:

  • - Within 30 days of delivery you must complete a return authorization form online (see below) or call 1-877-928-5388 to get authorization for the return.
  • - Return must happen within 14 days of getting the authorization to return item.
  • - The Item(s) must be in new condition, for example no cracks, scratches, dirty or marked tires, or any indications of usage.
  • - The Item(s) must be shipped in original boxes.
  • - You must include all paperwork, parts and accessories in order to satisfy our return policy.
  • - Shipping and handling costs and other additional charges are non-refundable and are the responsibility of the customer unless wrong item or defective item was shipped to customer.
  • - We will not accept CODs or third party billing for returned merchandise
  • - You can expect a refund in the same form of payment you used to purchase the item.  This will occur within 3-5 days of our receiving and inspecting your returned product.

 

Restocking Fees

  • - Used equipment is returnable but is non-refundable. You will receive store credit for the full amount if returned in it's original condition when purchased.  This must occur within 30 days of purchase.
  • - New Scooters - 20% restocking fee
  • - Powered Wheel Chairs, Hitch-Mounted Auto Lifts, Portable Ramps - 20% restocking fee
  • - Standard Lift Recliners - 20% restocking fee
  • - All other products - 15% restocking fee

Return Request Form

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