We want you to be fully satisfied with every item that you purchase from HomeTown Mobility.
If you are not 100% satisfied with a product that you have purchased, you may return it within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling and restocking fees(see below) that apply. Some items are NON-Returnable and have special rules and restrictions. See Below...
Non-Returnable Items
- Batteries, Chargers or Electrical components ordered specifically for you.
- Special/Custom orders such as:
- Replacement Parts ordered specifically for a customer.
- Power Lift Recliners with custom fabrics or features ex. (Heat and Massage, Power Pillows, Left Hand controls etc.
- Automotive lifts ordered specific for your automobile.
- Custom Ordered Modular Ramp System
- Stair Lifts or Elevators
Returning Rules and Restrictions:
- Within 30 days of delivery you must complete a return authorization form online (see below) or call 1-712-938-2029 to get authorization for the return.
- Return must happen within 14 days of getting the authorization to return item.
- The Item(s) must be in new condition, for example no cracks, scratches, dirty or marked tires, or any indications of usage.
- The Item(s) must be shipped in original boxes.
- You must include all paperwork, parts and accessories in order to satisfy our return policy.
- Shipping and handling costs and other additional charges are non-refundable and are the responsibility of the customer unless wrong item or defective item was shipped to customer.
- We will not accept CODs or third party billing for returned merchandise
- You can expect a refund in the same form of payment you used to purchase the item. This will occur within 3-5 days of our receiving and inspecting your returned product.
Restocking Fees
- Used equipment is returnable but is non-refundable. You will receive store credit for the full amount if returned in it's original condition when purchased. This must occur within 30 days of purchase.
- New Scooters - 20% restocking fee
- Powered Wheel Chairs, Hitch-Mounted Auto Lifts, Portable Ramps - 20% restocking fee
- Standard Lift Recliners - 20% restocking fee
- All other products - 15% restocking fee
