Three Year Limited Warranty

     Three (3) years from the date of purchase on all structural frame components, seat post and frame.

One Year Limited Warranty

     One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at Ewheels discretion.  Please contact HomeTown Mobility if you have questions at 1-877-928-5388

Two Month Warranty

     Two (2) Months from the date of purchase on the batteries. Batteries are subject to a stringent wear and tear clause.  Any battery faults due to a manufacturing defect will become obvious within the first two months of use.  Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty.

One Month Warranty

     One (1) Month from the date of purchase on the scooter’s charger. 

WARRANTY EXCEPTIONS AND EXCLUSIONS

Service and Labor Costs

     Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty.  The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service.  Please contact HomeTown Mobility if you need help locating a local service dealer.  1-877-928-5388.

Consumable Items

     Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.

Damage, Accidental Damage and Misuse

     Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations. 

Second Hand Owners and Reselling

     No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser. 

HOW TO MAKE A WARRANTY CLAIM

Initiating A Warranty Claim

To initiate a warranty claim, please contact HomeTown Mobility during the hours of 8:30am - 5:00pm CST by calling 1-877-928-5388 

Availability: In Stock, but due to the Pandemic this product’s availability varies daily. This is due to manufacturer shipping delays and raw material shortages. We will contact you after the purchase with the expected shipping time or please call us prior to ordering.

Shipping of orders will occur as soon as possible after the order is placed.  You will be Contacted by Phone the Next Business Day, or Sooner, after placing your order to keep you posted on your shipment progress. 

Once we are provided with Tracking Information, we will provide this information to you via phone or email, whichever you prefer. 

Most items ship within 1-3 days from the warehouse but we will let you know if this time frame will be different such as in cases of out-of-stock items or if this a custom build. 

You can also call us before you place your order, at 1-712-938-2029, to find out the expected shipping time on any product.  We are available M-F 8:30am – 5:00pm CST.

Return Policy

Shipped Fully Assembled!

     The EW-36 Elite has been totally redesigned and engineered.  This powerful scooter has a range of up to 43 miles on a single charge, tubeless tires, decorative aluminum wheels, Anti-theft alarm system, and a rider weight capacity up to 350 lbs.  Electric Brake Assist!

     This wide body scooter is powered by a 500 watt brushless motor which can reach speeds up to 13 mph.  Three-year limited warranty. This scooter is shipped fully assembled are RIDE READY!

     Our best selling EW-36 model is now available with Electric Brake Assist (EW-36 ELITE) which enables the scooter to stop automatically when riders hand releases the speed go throttle.  For riders who desire added assurance and the security of braking worry no more!!