Three Year Limited Warranty

     Three (3) years from the date of purchase on all structural frame components, seat post and frame.

One Year Limited Warranty

     One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at Ewheels discretion.  Please contact HomeTown Mobility if you have questions at 1-877-928-5388

Two Month Warranty

     Two (2) Months from the date of purchase on the batteries. Batteries are subject to a stringent wear and tear clause.  Any battery faults due to a manufacturing defect will become obvious within the first two months of use.  Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty.

One Month Warranty

     One (1) Month from the date of purchase on the scooter’s charger. 

WARRANTY EXCEPTIONS AND EXCLUSIONS

Service and Labor Costs

     Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty.  The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service.  Please contact HomeTown Mobility if you need help locating a local service dealer.  1-877-928-5388.

Consumable Items

     Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.

Damage, Accidental Damage and Misuse

     Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations. 

Second Hand Owners and Reselling

     No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser. 

HOW TO MAKE A WARRANTY CLAIM

Initiating A Warranty Claim

To initiate a warranty claim, please contact HomeTown Mobility during the hours of 8:30am - 5:00pm CST by calling 1-877-928-5388 

Shipped Fully Assembled!

Item Availability

Most items on our site are “In Stock” and ready to ship.  Some items may be either temporarily out-of-stock or are not available for shipment until a specific release date, or require extra time for assembly or other adjustments.  For more information, please read the details below.

In-Stock Items 
Most orders for In-Stock items begin the order process as soon as your online purchase is completed.  Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified.

Temporarily Out of Stock Items 
Temporarily Out of Stock items are items that are not in stock at the time of your order, but available for purchase on our site.  A Temporarily Out of Stock item you order is shipped directly to you once it is in stock.  You will be notified of the status of your Temporarily Out of Stock item via phone call or email.

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Shipping within the 48 Contiguous United States

Standard Ground Shipping, (3-5 business days) 
Most items may be shipped to the 48 contiguous United States via UPS or FEDEX Standard Ground service.  You can expect your order to arrive within 3-5 full business days.  Business days are Monday-Friday, excluding federal holidays within the United States.

Standard Processing Time

3 – 5 business Days

Shipping Time

3 – 5 business Days

Estimated Delivery

7 – 10 business Days

P.O. Boxes: 
We cannot ship to P.O. Boxes
Military APO / FPO Addresses: 
We cannot ship to APO / FPO Addresses

Shipping Rules and Restrictions

1. Orders are shipped on business days only.  Business days are Monday-Friday, excluding federal holidays within the United States.
2. Please allow for additional shipping and handling time for all oversized items shipping via a freight trucking company.  These items cannot be expedited.

An Oversized Item that is sent via a freight trucking company will usually arrive to your designated shipping address within 7-14 full business days after leaving the warehouse.  Most Oversized Items leave the warehouse within seven full business days.  (An estimate of when a product leaves the warehouse is indicated on the Product Detail page.)  Business days are Monday-Friday, excluding federal holidays within the United States.

The delivery company will contact you by phone to schedule a delivery date and time window.  Typically, there will be a minimum of a four-hour timeframe for the delivery and an adult must be available to accept, inspect, and sign-for the delivery.

The item will be delivered to your designated shipping address.  The freight delivery company is not responsible for unloading the item from the truck or carrying the item into the building.

Your package is likely to be heavy and large; therefore, we recommend that you have someone with you to help unload the item from the truck.  The total charge does not include inside delivery, removal of cartons, or assembly.

When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment.  Carefully inspect the packaging as well as the contents of the package.  It is normal for the carton to show some wear; however, if damage did occur follow these steps:

1. Accept the package but make a note of the damage on the shipping receipt, sign and date it.  The delivery person should also sign the slip and leave a copy for your records.  Contact a Customer Service Specialist immediately by calling HomeTown Mobility at 1-877-928-5388. Please have your order number available when you call.

Tracking Your Order

When can you track your order?  When your product ships from our warehouse, tracking numbers are assigned to your packages. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system.  That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.  Once we have the tracking info we will call you with the info or send via email.

Orders placed on our web site may be delivered by one of several different carriers and shipping methods.  Occasionally, orders are delivered via a carrier that does not offer the ability to track a package.

Finding Your Order Status

The status of your order is easy to find.  

1. Check your e-mail.  You were required to enter an e-mail address during Checkout; you will receive e-mails at your address or receive phone calls keeping you up-to-date about the status of your order
2. Contact us.  If you still have questions about your order, please contact us phone at 1-877-928-5388 at HomeTown Mobility.​​

Estimated Delivery Dates

Shipping your items on time is very important to us. For many items, we calculate Estimated Delivery Dates to help you find out when these items are expected to arrive.  An Estimated Delivery Date is a calculation of several factors, including item availability, allocation time in our warehouse, the shipping method you select and the final shipping destination.